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Claims and complaints management system administration training from SGS – improve customer complaint handling and claims management with this essential ISO 10002 training course.

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Succsseful management of claims and complaints is essential to maintaing customer satisfaction and limiting damage to your brand’s reputation. As a result, you need to ensure yor customer complaint handling is as effective as possible. This course provides you with the skills and knowledge needed to put in place a robust claims and complaint management system to ISO 10002 guidelines.

Why choose claims and complaint management system training from SGS?

Our course will help you:

  • Understand effective claims and complaints management for service and product companies
  • Learn the fundamental principles of ISO 10002:2005, the international standard for customer satisfaction and implementing a complaints management system
  • Recognize the basic structure of ISO 10002 and its relation to ISO 9001
  • Plan and design the treatment of claims and complaints in your organization
  • Analyze, prioritize and manage claims and complaints

Trusted claims and complaints management system administration training from South America’s leading training provider

As a leading provider of training courses in South America, we offer you unrivaled experience and expertise in customer complaint handling, ISO 10002 training, customer satisfaction measurement and claims management services training.

To find out more about our claims and complaints management system administration training, contact us today.